Frequently Asked Questions
Everything you need to know about your Hope Macaulay purchase, from our handmade process to global shipping.
Are Hope Macaulay pieces handmade?
Yes, every Hope Macaulay garment is meticulously handmade to order by our team of skilled knitters in Northern Ireland. We take pride in our artisanal process, ensuring each piece is a unique work of wearable art.
How long will it take for my order to be made and shipped?
As our items are handmade to order, please allow a production lead time of 2 to 4 weeks before dispatch. Once your order is ready, you will receive a shipping confirmation email with a tracking number.
What materials do you use in your knitwear?
We use high-quality, sustainably sourced materials including luxury merino wool, vegan-friendly acrylic yarns, and biodegradable nylon. Specific material details can be found on each individual product page.
Do you ship internationally?
We offer worldwide shipping. Delivery times and costs vary depending on your location. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
What is your return policy?
We accept returns on unworn items with original tags within 14 days of delivery. Because our pieces are handmade to order, we encourage you to check our size guide carefully before purchasing to ensure the perfect fit.
How should I care for my chunky knit garment?
To maintain the quality of your knitwear, we recommend gentle spot cleaning or professional dry cleaning only. Avoid hanging your chunky knits, as this can cause them to stretch; instead, store them folded in a cool, dry place.