Returns & Exchanges
We want you to love your handmade Hope Macaulay pieces, but if you are not completely satisfied, you can return your items within 14 days of delivery. Please ensure all garments are unworn, in their original condition, and with all luxury tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your knitwear in its original branded packaging to ensure it is protected during transit.
Ship Your Item
Affix the provided shipping label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our studio team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing